DBX Casino Privacy Policy
This Privacy Policy explains how DBX Casino collects, uses, stores, and protects the personal information of registered users on the dbxcasino.org platform. We are committed to handling your data responsibly and in full compliance with applicable data protection principles relevant to players in the Philippines. By registering an account or using any part of the platform, you acknowledge that you have read and understood this policy and consent to the practices described herein. If you do not agree with any part of this policy, please refrain from registering or using the platform. DBX Casino may update this policy from time to time, and any material changes will be reflected on this page with a revised date.
Last updated: 2025
1. Information We Collect
When you register and use DBX Casino, we collect several categories of personal information necessary to operate the platform and provide a secure, localised gaming experience for players in the Philippines. The primary category is account information, which includes your full name, date of birth, email address, mobile number, and the login credentials you create during registration. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and enable secure access to your account across sessions. Without this information, we cannot create or maintain a valid account on your behalf.
We also collect device and browser data when you access the platform through a mobile or desktop browser. This includes your IP address, browser type and version, operating system, screen resolution, and session timestamps. This technical data helps us optimise the platform's performance for the mobile browser experience that most Philippines players rely on and allows us to detect unusual login patterns that may indicate unauthorised access to your account.
Because all transactions on DBX Casino are conducted in Philippine Peso (PHP) through local payment channels, we also collect payment-related information such as transaction reference numbers, deposit and withdrawal records, and the payment method identifiers associated with your account. We do not store full bank account numbers or complete e-wallet credentials; only the minimum information needed to process and reconcile PHP transactions is retained. Finally, we collect usage data such as pages visited, games played, session duration, betting activity, and platform interaction patterns, which help us improve product features and identify any technical issues that may affect your experience.
2. How We Use Your Information
DBX Casino uses the personal information collected from users for a clearly defined set of purposes, all directly related to operating a safe, compliant, and high-quality online gaming platform for players in the Philippines. The primary purpose is account management: your registration details are used to create and maintain your account, verify your identity and age, process login authentication, and manage your PHP wallet balance. Without these uses, the core platform functionality cannot be delivered to you.
We use payment and transaction data to process deposits and withdrawals in Philippine Peso, generate transaction receipts, and maintain accurate financial records for each account. Where applicable, this data is also used to satisfy any regulatory reporting obligations that apply to online gaming operations serving players in the Philippines. Your transaction history is accessible to you through your account dashboard at any time.
Usage and device data are used to maintain platform security, detect and prevent fraud, investigate suspicious activity, and improve the overall stability of the platform. We may also use anonymised and aggregated usage data for internal analytics to understand which game categories — such as sports betting, live casino, slot online, or fish games — are most popular among our users, so we can prioritise improvements accordingly. DBX Casino does not use your personal information to make automated decisions that would significantly affect your legal rights, nor do we use it for targeted advertising on third-party networks.
3. Cookies and Tracking Technologies
DBX Casino uses cookies and similar tracking technologies to maintain session continuity, remember your login state, and ensure that the platform functions correctly across pages during a single browsing session. Session cookies are temporary and are automatically deleted when you close your browser. These are essential for the platform to operate and cannot be disabled without affecting your ability to log in and use account features.
In addition to essential session cookies, we may use persistent cookies that remain on your device for a defined period to remember preferences such as language settings and to help us recognise returning users. These cookies do not contain personally identifiable information on their own but may be combined with account data when you are logged in. We do not use third-party advertising cookies or tracking pixels from external ad networks on the platform.
You can manage or clear cookies through your mobile or desktop browser settings at any time. Please be aware that disabling all cookies may prevent certain parts of the platform from functioning correctly, including the login and session management features that keep your account secure. If you continue to use the DBX Casino platform after being informed about our cookie practices, we consider this as your acceptance of the use of essential cookies as described in this policy. For any questions about our cookie practices, you are welcome to contact the support team at [email protected].
4. Data Storage and Security
All personal data collected by DBX Casino is stored on secured servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Data transmitted between your browser and the platform is protected using encryption protocols, ensuring that your login credentials, payment information, and account activity cannot be intercepted during transmission.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil our legal and regulatory obligations. When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we securely delete or anonymise it. Payment transaction records may be retained for a longer period where required by financial record-keeping obligations applicable to online gaming platforms operating in the Philippines.
While DBX Casino takes all reasonable precautions to protect your data, no internet-based system can be guaranteed to be completely secure against all possible threats. You play an important role in keeping your account safe by using a strong, unique password for your DBX Casino account and by not sharing your login credentials with anyone else. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action to secure your account and investigate the incident.
5. Sharing Data with Third Parties
DBX Casino does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours, and we treat it with the confidentiality it deserves. We may, however, share limited personal information with carefully selected service providers who assist us in operating the platform, such as payment processors that facilitate PHP deposits and withdrawals through local Philippine payment channels. These third-party processors are bound by contractual obligations to handle your data securely and only for the specific purposes we have authorised.
In certain circumstances, we may be legally required to disclose personal information to regulatory bodies, law enforcement agencies, or other government authorities in the Philippines if we receive a valid legal request or if we have a good-faith belief that disclosure is necessary to comply with applicable law, protect the rights and safety of other users, or investigate suspected fraud or illegal activity. We will notify affected users of any such disclosure to the extent permitted by law. Outside of these specific situations, your personal data remains within the DBX Casino platform and is not shared with unaffiliated third parties without your explicit consent.
6. Your Rights Over Your Personal Data
As a registered user of DBX Casino, you have rights concerning the personal information we hold about you. You have the right to access your personal data at any time by contacting us at [email protected] and requesting a summary of the information we hold in connection with your account. We will respond to verified access requests within a reasonable timeframe. You also have the right to request correction of any inaccurate or incomplete personal data associated with your account, and we will update our records promptly upon confirmation of the corrected information.
You have the right to request deletion of your personal data, subject to certain limitations. Where we are legally obliged to retain certain records — such as transaction histories required under financial regulations applicable to online gaming in the Philippines — we may not be able to delete all data immediately upon request. In such cases, we will clearly explain which data must be retained and for how long. For data that is not subject to a legal retention obligation, deletion requests will be processed promptly following account closure.
If you wish to exercise any of your data rights or have a concern about how DBX Casino handles your personal information, please contact the support team directly by emailing [email protected] with your registered account details and a description of your request. We take all data rights requests seriously and will work with you to resolve the matter in a fair and transparent manner. For general questions about the platform and accounts, the FAQ page also covers common privacy and account topics.
7. Protection of Minors and Policy Updates
DBX Casino strictly prohibits the registration or use of the platform by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that personal data has been collected from a user who is under the minimum age requirement, we will immediately close the associated account, delete the collected data, and where relevant, withhold any associated funds pending investigation in accordance with our Terms and Conditions. Parents or guardians who believe that a minor may have registered on the platform are encouraged to contact us at [email protected] so we can take immediate action.
This Privacy Policy may be updated periodically to reflect changes in our data practices, applicable regulations, or platform features. When material changes are made, the updated policy will be published on this page with a revised date at the top. We encourage all registered users to review this page from time to time to stay informed about how their data is being handled. Your continued use of the DBX Casino platform after any changes are published constitutes your acceptance of the updated Privacy Policy. If you have questions about this policy or how your data is managed, please reach out to the support team at [email protected] or visit the FAQ page for additional guidance.
Questions About Your Privacy?
Our support team is ready to help with any data-related questions or requests. If you are ready to experience the platform, registration is free and takes only a few minutes — your PHP wallet is set up and ready to use from day one across all game categories.